Q:1: Are you a manufacturer or trader? 

We work in 3 different ways

• We are a manufacturer of wooden furniture.
• Trader in the way that we get these marble handicrafts made on job by skilled craftsman based on our designs and drawings.
• It is just the crafting that we get on job from the highly skilled workers.

Q:2: Where are you located?

We are located in Jaipur, Rajasthan where we have our set up with ware house, factory, and showroom. Jaipur is very easily accessible by Road, Rail or Air from Delhi or Mumbai which makes it convenient for the buyers to visit us.

Q:3: From where do you ship products?

If the consignment is small then we do them by air from Jaipur, if it is a big container then our handicraft products are shipped from Mumbai port India, earlier known as Bombay port. There is a road or rail transport from Jaipur to Mumbai.

Q:4: How do you ship the products? Do you arrange door to door delivery?

Please refer to our separate shipping section for this.

Q:5: Do you have any store outside India?

We deal with all our customers directly and do not have any store outside/inside India. All our products are custom made in India and shipped directly from India.

Q:6: I have sent an enquiry. Now what to do?

Your enquiry is very valuable to us. As soon as we receive your enquiry we reply back with the details of each product like description, size, price and other terms in 12 hrs. It is highly advised that you mention the maximum possible details in the text of the enquiry which will give us a clear understanding of your requirement and we can reply accordingly with more precision. Once the prices and other terms are acceptable you can proceed for an order placement.

Q:7: Do you make designs as per custom requirement?

We do offer this service as it is in great demand from almost everyone. Beauty of a handicraft product is in the eye of a beholder, you in this case and you might want a particular product to be customized to your taste. Just feel free for the same and try to mention the details in the enquiry text. Depending on the level of customization (or a new design altogether) we may ask you for a drawing or photograph of the product. We have in past customized several of our products to the customers taste in this way.

Q:8:  How to enquire if I need bulk quantity of product category?

Mostly the customers visiting us are end consumers i.e. retail buyers and it is our practice to reply back with retail prices of the products. If you think you have a larger order to place or if you want to retail our products in your area, you can "send bulk enquiry". It is altogether a different level of correspondence with bulk buyers and there are handsome discounts for bulk orders and for that you have to send me email at hemant@the-heritage.com. 

Q:9: We do not know how to import. Can you help?

There is a first time for everything. With our vast experience in export of our products to various countries worldwide, you just have to relax with the imports' worries. One of the best things about us is our services and we see full customer satisfaction in all fields related to our product as our ultimate motive. You will receive all the required guidance for this purpose. Open our site Rajasthan Craft select the product you wish to buy send us the product code. In reply you will get price and other details and shipping charges and shipping details. Please refer to our separate shipping section for this.

Q:10: How much time does it take to deliver products?

One of the toughest question for us, specifically in the field of handicrafts. In short it all depends on the order details like the product, design, quantity, assortment, etc. The minimum time required to ship the products from India is 3-4 weeks from the date of order.

Q:11: Do you maintain ready stock of products?

Yes we do keep a ready stock of many designs. We have a big ware house and a show room (not all designs).

Q:12: What is your minimum order quantity?

There is no minimum order quantity as such. You can order even a single piece of handicraft and you will still receive the same attention as received by a bulk buyer. The main difference is if you ask for few pieces then it will cost you high and if you go for a bulk buy then it will be cheaper.

Q:13: Is it possible to get pre-inspection done?

You can arrange for a pre-inspection of the ordered products once they are ready to be packed. For this purpose you can come down personally, send a representative or if required we can get the inspection done through certified agents.

Q:14: We would like to visit your factory. How can this be done?

You are most welcome to visit our processing sites. This will enable you to see the making of product, quality of product and many more details which will be beneficial to both of us. Jaipur is capital of the state of Rajasthan and it is easily accessible by Road, Rail or Air from Delhi or Mumbai. There are good hotel accommodations in Jaipur to suit all types of pockets.

Q:15: What is your quality of packaging to ensure that we will receive goods in good condition?

Even a slight damage or chipping on a handicraft product affects its beauty very badly. Although the goods are sold to you but we consider it as our product and to see that it reaches safely we undertake strict packing standards. Depending on the product is first packed in thermocol or foam sheets as layer one then layer two a paper sheet is wrapped tightly wrapped and is safely tightened inside a wooden pallet as 3rd layer. Only worry is on the part of retail shipping where the crates are handled by several agencies and many places. We pass on strict instructions to the shipping agencies for careful handling of the items but it is essential to have an insurance cover, just in case. As precaution we always put a label of fragile item and handle with care. 

Q:16: Is Insurance a must and how can it be covered?

We highly recommend insurance cover on these products; even a slight damage is unwarranted. There are many insurance companies and all of them provide this service. When we have shipped your order, we will send you the relevant papers and based on these you can get an insurance cover from your end. It is advisable to get insurance covered at destination because in case of damage to the product, the claim process is simplified at your end. We can get insurance cover for you if insisted and the premium charged in India for this will be added to the cost.

Q:17: What are your payment terms?

We accept 100% advance amount including shipping charges, if the products are selected from ready stock. We accept orders only on 50% advance along with confirmation of order. For the balance amount you have option like LC, DP, before dispatch or else as the payment modes are discussed under.

General Shipping Terms

·         FOB: This acronym expands to "Free on Board' which simply means that all expenses are paid at our end till the order is on board the ship at Indian port. Only ocean freight, destination charges and insurance is in your account.

·         CIF: This acronym expands to "Cost-Insurance-Freight" which simply means that all expenses including insurance are paid till the order reaches destination. Only destination charges are in your account. If insurance is covered by you the acronym becomes C&F which is "Cost & Freight".

Payment Terms 

·         Wire Transfer: This is one of the most secure, cost effective and fastest way of payment whereby you can instruct your bank to send a wire transfer to our bank for the order amount. Upon receipt of the confirmed order, we give you our bank details required for wire transfer. It usually takes 24-48 hours for the wire transfer to reach our bank, leaving the time-zone gap between our countries. 99% of our business is done on payment through wire transfers. 

·         Letter of credit (L/C): This is internationally acclaimed as the most secure way of transaction but the only disadvantage is the cost involved in opening an L/C at your end and the same at our end as well for negotiating the L/C and for the interest charges on the term of L/C. These additional charges finally add to the cost of the product. If you want to open an L/C, we can discuss its terms and conditions. 

·         Credit Card/ Paypal: People find it as most convenient way of paying but it is very insecure hence we do not recommend payment through Credit Cards and Paypal. But if you insist we can provide you with a link for such payment after which you will have to fax us the copy of credit card, letter of authority and invoice. Letter of authority and invoice will be generated while making the payment you must take its print out for your/our records.  

Q:18: How do I order an item? 

Simply email us the item code with desired delivery location and we will revert back to you with all the details (shipment and handling charges, time to deliver). 

Q:19: Does the Heritage accept credit cards online? 

As of now, this facility is not available.   

Q:20: How do I pay for my orders? 

You can pay by sending us a TT or wire transfer from bank to bank. We also allow for payment via online means (PayPal, western union etc.) on mutually agreeable terms. 

Q:21: Can I trust Kashmir Handicrafts with my orders? 

Rajasthan Craft is a Government of India approved Exporter and in business since 1965.  Please feel free to order.  In case you still have doubts, please email us and we will try to address your concerns. 

Q:22: Where all do you service orders? 

We currently service orders worldwide.

Shipping and Shipment Terms 

Q:23: Are the items custom cleared before shipment?

Yes. We clear the items from the customs before shipment.  Local applicable custom duties depending on the item may be payable at the receiver's end. 

Q:24: Why are the Shipment Charges not mentioned? What mode (surface/air) do you use for shipment?

Since shipment charges vary from country to country as well as depend on your order volume, it is not possible to provide standardized shipment rate alongside the item rates. We will provide them on the basis of the items you order as well as the mode desired (ship/surface/air). We are doing this so that we maximize your satisfaction and make you realize value for money. 

Q:25: Can I request for customizations or changes in the items on display in the catalog? 

Yes!  Please feel free to suggest and our trained artisans will be in a position to create the items as per your requirements!  

Q:26: What all can be customized or altered in the items on display in the catalog? 

Change in design, creation of larger/smaller sizes, change in inlay work patterns, and creation of an item as per your requirements, change of color and polish. 

Q:27: Is Indian Marble stain free? 

QUALITIES OF INDIAN MARBLE:-

• It is stain-proof, any kind of drink like highly acidic Coke, Wine, Whiskey, Tea and Coffee will not stain it and it will remain functional.
• It is "Washable" with soap and detergent. Cleaning of Marble with Inlaid stones is no problem.
• White Marble is "Translucent", Green & Black Marble are "Opaque".

Q:28: What is your return or refund policy?  

We don’t accept any kind of return of product, cancellation of order, and refund of money. If at all mistake is ours then we will ready to refund you the money as per the current exchange rate of currency.  

Q:29: Whom do I contact for purchasing your items in wholesale?

Please send us an email at hemant@the-heritage.com

Q:30: How do I see all your products?

Our products are categorized by category so click on any category at the top ,then you can see all the products name on the left hand side of the page then click on the product you are interested.

Q:31: When do I get my item shipped?

All items in Stock will be shipped next business day. In any case if there are holidays or other reasons the product will reach the customer destination at no longer than 7 working days anywhere in the world. If it’s an order then we will let u know how much time it will take.

Q:32: How do I ask a question to Handicrafts Store ONLINE?

Either you can send email to us at sales@the-heritage.com or you can click on contact us link below INFORMATION title in the left panel of our website and just send a message by entering your name, email address and contents. And if you are in hurry then you can click at live support or customer support (time 0080 - 20-00 hrs IST).

Q:33: Do you accept PayPal?  

Yes, we do Accept PayPal payments (but temporarily unavailable, we are in the process of linking our website catalogue directly with PayPal and it will take some time, please bear with us.) and checks, we also accept credit cards including- Visa, Master Card, American Express, JCB and other international Debit Cards. In most of the cases, credit card payment items are mailed within 2 business days. 

Q:34: Any other methods of payment for bulk buyers?  

We do provide option for transfer of funds through SWIFT or Wire Transfer International Inward Remittances .We ensure quick, efficient and safe delivery of your funds to our bank in India. You can remit funds to us in India easily by-  

• Transfer through SWIFT: The SWIFT message is a highly secure and efficient method of fund transfer. We have arrangements with over 200 major banks across the globe to receive SWIFT messages. Most of our bank branches are directly connected to the globe via SWIFT to ensure that your remittances secure and safe from any place of your choice.
• Transfer through Telex: If SWIFT facilities are not available from the place you are remitting funds, you can also transfer funds through tested telex messages. We have test key arrangements with major banks across the globe.

Q:35: Do you combine shipping?  

Yes we do. If more than one item can fit into one package, you save on shipping cost.  

Q:36: How much is the Shipping and Handling Charge?  

Shipping costs are listed individually. More you buy, more you save on shipping.